Question 1

Do you offer training for the device?

Accepted Answer

Training to us is the most important part of the sales support. We feel it one of the most important part of the device, that is, that the customers are fully aware of what the devise can do and how they are can be configured for operations. If requested by a customer, Implementation, Setup and Training of the BluSteel Device which we provide with a fee.

Question 2

If the software has a problem what are the hours for your customer services

Accepted Answer

We are currently working to give full support during working hours in the time zone that the devices are sold. Our Canadian support can be reached at any time.

Question 3

What is the delay time between communications from the device to the command center?

Accepted Answer

Delay times would be dependent upon signal strength on WiFi or LTE service. Under normal conditions it would be calculated in milliseconds, approximately 0.2ms.

Question 4

Does the mic/speaker work for two-way communications?

Accepted Answer

The two-way communication works through either the WiFi or LTE network, if these are not available the communication would be dropped. The device would still be active on GPS for tracking.

Question 5

How many units can be controlled simultaneously on the platform?

Accepted Answer

The platform can handle up to 9 devices per screen and you are able to have up to 10 screens. The fact is that a person managing the Control Panel could only effectively monitor up to 9 devices at a time according to the Security Patrol Data released out of the US.

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